Appeals and Complaints

Appeals and Complaints Policy

Appeals

Authors have the right to appeal an editorial decision on their submissions to International Journal of Engineering and Automation (IJEA) if they believe the decision was unfair, inconsistent, or improperly handled. To initiate an appeal, the corresponding author must submit a formal appeal letter to the editorial office, detailing:

  1. The manuscript ID and title.
  2. The specific decision being appealed.
  3. A clear explanation of why the decision is considered unfair or incorrect, supported by relevant factual or scholarly arguments.
  4. Any additional evidence or context that may assist in the re-evaluation.

Appeal Process:
Upon receipt, the Editor-in-Chief will:

  1. Review all documentation related to the submission, including the original manuscript, reviewer comments, and editorial correspondence.
  2. Consult with the relevant Associate Editor and/or the original reviewers, if deemed necessary.
  3. Optionally appoint an independent expert reviewer to provide a fresh assessment of the manuscript.
  4. Make a final decision based on this comprehensive review.

The decision of the Editor-in-Chief following the appeal process is final and will be communicated formally to the author.

Complaints

Complaints regarding the journal’s policies, procedures, or the conduct of editorial staff should be submitted in writing via email. Complaints may relate to, but are not limited to:

  1. Editorial misconduct or bias.
  2. Violations of publication ethics.
  3. Process delays or administrative failures.
  4. Conflicts of interest.

How to Submit a Complaint:
Please send a detailed email outlining the nature of the complaint, along with any supporting evidence, to:

  1. The Editor-in-Chief of IJEA, or
  2. The Publisher (LETIGES in collaboration with NAJAHA Education Development Center).

Complaint Handling:

  1. All complaints received through the correct channels will be acknowledged promptly.
  2. Complaints will be treated confidentially and investigated thoroughly.
  3. A resolution or response will be conveyed to the complainant as quickly as possible, typically within 2–4 weeks.